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Our customers

Our customer strategy is focused on enhancing the connection we have with people, so more people visit our Westfield destinations, more often and for longer.

We aspire for our Westfield destinations to be regarded as an integral part of our customers’ and communities’ lives – a ‘third place’ after their home and workplace; a place where they feel welcome, inspired and compelled to visit frequently because the products, services and experiences we offer meet their needs and wants. 

We maintain regular engagement with our customers to understand their needs, including our Westfield customer research community. Customers tell us they want physical store experiences and to interact with brands. Our customer advocacy is measured by a net promoter score. Our focus on the customer is underpinned by our commitment to being a responsible, sustainable business and our broader Community Engagement strategy.

Read more about our Responsible Business approach

We acknowledge the Traditional Owners and communities of the lands on which our business operates.

We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.

We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.

Scentre Group

Looking for a shopping centre or store?
Westfield AU | Westfield NZ

ABN 66 001 671 496

85 Castlereagh St
Sydney NSW 2000

GPO BOX 4004
Sydney NSW 2001

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24 June 2024
5:28 PM AEST

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