Safe and secure places

The safety and security of customers, business partners and people in our Westfield destinations is fundamental to creating welcoming places for people to spend time and connect.

Our approach to security is based on the key principles of prevention, preparation, response and recovery. We have a mature security framework that is embedded at all levels of our organisation.

We have measures in place to help deter and prevent incidents from taking place, and our teams are equipped and ready to respond in the event of an emergency.

Central to this approach is our strong external partnerships with police, government agencies, industry bodies, community and business partners. We know that nurturing these partnerships at a local, national and global level is essential to maximising the safety of our communities.

Mental health

In response to identifying mental health and wellbeing as an important issue within our communities, we have bespoke mental health first aid training for our frontline team members.

The training equips team members with the confidence and skills to engage and support people in our Westfield destinations who may be in crisis.

Cyber security and privacy

We have standards, policies and systems in place to address cyber, privacy and data governance risks which are regularly reviewed to respond to the changing cyber threat environment.

Our security monitoring service works to identify and address cyber threats early to minimise impacts on our business. We also undertake readiness exercises so we can respond quickly and effectively in the event of a cyber-attack.

We invest in appropriate cyber security and disaster recovery systems and personnel. We implement information security and cyber security training across our business, and we maintain a compliance program which includes periodic external audits of our cyber security program.

We continue to enhance our approach to privacy addressing regulatory guidance in Australia and New Zealand.

13 October 2022

Emily Hunt

Emily Hunt was named Most Outstanding Woman in Protective Security at Australian Women in Security Network’s Women in Security Awards

Find out more

2023 Responsible Business Report – our annual Responsible Business performance report about our material responsible business topics including achievements, targets, progress, future priorities and case studies.

2023 Responsible Business Data Pack – comprehensive responsible business data sets supporting our responsible business approach, progress against targets and GRI references.