Safe and secure places

The safety of our customers, business partners, community and people is our highest priority. We aim to create a safe, secure and welcoming destination for everyone to enjoy.

Our approach to security is based on the key principles of prevention, preparation, response and recovery. We have a mature security framework that is embedded at all levels of our organisation.

We have measures in place to help deter and prevent incidents from taking place.

We invest in our security practices and aim to continuously improve our capability, processes and people’s preparedness to respond to critical incidents.

Part of our continuous improvement process is training exercises to prepare our people in relevant operational
roles for a range of potential security and safety incidents.

Central to this approach is our strong external partnerships with police, government agencies, industry bodies, community and business partners. We know that nurturing these partnerships at a local, national and global level is essential to maximising the safety of our communities.

In Australia, we played a lead role in establishing the Retail Crime Industry Partnership designed to elevate the importance of community safety and crime within retail settings to the attention of national policymakers. Governance for this partnership is led by the Shopping Centre Council of Australia.

Cyber security and privacy

We have standards, policies and systems in place to address cyber, privacy and data governance risks which are regularly reviewed to respond to the changing cyber threat environment.

Our security monitoring service works to identify and address cyber threats early to minimise impacts on our business. We also undertake readiness exercises so we can respond quickly and effectively in the event of a cyber-attack.

We invest in appropriate cyber security and disaster recovery systems and personnel. We implement information security and cyber security training across our business, and we maintain a compliance program which includes periodic external audits of our cyber security program.

We continue to enhance our approach to privacy addressing regulatory guidance in Australia and New Zealand.