Customer and communities

Our deep connection to customers and communities underpins Our Plan to create the places more people choose to come, more often, for longer.

Our Westfield destinations are community hubs that people visit for unique experiences, to connect with others and to access services. We evolve our destinations to deliver what customers and communities want and need, while feeling safe, welcome and included.

We invest in and engage with our local communities in ways that are relevant and meaningful to them, and that drive positive outcomes for people and organisations in our trade areas.

Every Westfield destination has a community plan that outlines what is most important and relevant in their community and identifies key community partners.

Welcoming destinations

We implement initiatives designed support customers’ experience at their local Westfield.

Westfield Local Heroes

We invest and support our local communities through direct and in-kind contributions.

Promoting positive mental health and wellbeing

As a Principal Partner of Lifeline Australia, our shared goal is to keep our communities connected and safe.

Engaging our communities

We engage with communities and customers in ways that are relevant and meaningful to them.

Safe and secure places

The safety and security of customers, business partners and people in our Westfield destinations is our first priority.

Growing customer advocacy

To meet customers’ needs and wants, we listen and respond to feedback.