We have an Enterprise Capability Framework that aligns our peoples’ growth and development to that of our business.

The framework has five factors that help identify the capabilities required to maintain our current success and the capabilities required to grow our business.

The five factors are:

• What you can do – technical skills, knowledge and experience
• How you work – ways of working that enable you to deliver successfully
• Who you are – key personal attributes that make you successful at Scentre Group
• How you think – ways of thinking that can unlock new opportunities to grow the business
• What life has taught you – wisdom gained from diverse experiences that can help us grow.

We use this framework to support our people planning, succession and career development processes.

Our leaders undertake regular people planning forums to help identify our high potential team members and agree development plans and solutions. Following each people planning forum, leaders have follow up development conversations with their people.

We invest in a range of learning and development programs to develop leadership and technical capability. Our leaders are encouraged and expected to support their people to succeed to the best of their ability.

We have a Female Leaders program. This program supports our female talent to be ready for broader roles across our business. The six-month program includes group workshops, a 360-degree leadership assessment with targeted development, peer buddy check-ins and executive leader sponsorship. The program content focuses on self-leadership, self-certainty, resilience and influencing.

All Scentre Group employees (including permanent full time, part time employees, casual and set-term contractors) are required to complete the following mandatory training:

• Code of Conduct – annually
• Privacy Fundamentals – annually
• Cyber Smart Training – annually
• Life Safety Fundamentals – every three years.

We offer training and education support including up to 10 days leave and $6,000 study assistance.

We use scorecards to align as an organisation on goals and required deliverables. Scorecards are used by the executive leadership team as well as teams and individuals. Scorecards closely align our peoples’ contribution to the goals of the business and their team. They track delivery of key initiatives and performance, and capture personal, career and development needs for each person. Scorecards are reviewed on a quarterly basis.