Frequently Asked Questions
Scentre Group Stapled Securities are only listed on the Australian Securities Exchange (ASX), under ASX Code “SCG”.
Scentre Group (“the Company”) wishes to advise Securityholders that the Company’s ADR program ended effective, 5.00pm January 23, 2020 (Eastern Time).
Please find below communication from the Bank of New York Mellon pertaining to the process and mechanics of the ADR program’s termination and your obligations as an ADR holder to generate a successful transfer into certificated, Fully Paid Ordinary securities, registered with Scentre Group.
Please click on the following link to view the BNY Mellon termination notice.
Scentre Group ADR Program Termination Notice
All enquiries regarding your ADR holding should be forwarded to:
General enquiries:
Scentre Group Investor Relations
+61 2 9358 7877
[email protected]
Fee inquiries:
[email protected]
A Stapled Security is a combination of separate securities that trade together as one security on the Australian Securities Exchange (ASX).
A single Scentre Group Stapled Security comprises:
- 1 Scentre Group share
- 1 Scentre Group Trust 1 unit
- 1 Scentre Group Trust 2 unit
- 1 Scentre Group Trust 3 unit
Scentre Group is listed on the Australian Securities Exchange (ASX Code: SCG). To purchase or sell units, you should contact your stockbroker. If you do not already have a stockbroker, you can call the ASX Broker Referral Service Line on 1300 300 279 or go to their website: www.asx.com.au
The number of securities can be found on your latest distribution statement, CHESS statement or issuer sponsored holding statement, providing you have not made any change to your investment since those statements were issued. Alternatively you may contact the securityholder registry on 1300 730 458 or check your holding at My Scentre securities.
The value of your investment in Scentre Group can be determined by multiplying the number of Stapled Securities held by the current security price. The number of Stapled Securities can be found at My Scentre securities or on your latest distribution statement, CHESS statement or issuer sponsored holding statement. Security price information is available on this website at Security Price.
To do this, you need to send written authorisation to the Registry, quoting your SRN/HIN and signing your request. The appropriate forms is available on this website via Securityholder Forms or go to My Scentre securities and update your details online.
Advice on TFNs, ABNs or exemptions can be made over the phone or in writing to the Registry. You may choose not to provide your TFN or ABN, but if you do not provide this your distribution may be taxed at the highest marginal rate.
If you are an individual holder of Stapled Securities, you can change your address by phoning our securityholder registry on 1300 730 458 or by emailing [email protected]. You will be asked to verify your registration details for security purposes. If you hold your securities jointly or in the name of a company, you will need to write to the Registry quoting your Securityholder Reference Number and signing your request. The appropriate forms are available at Securityholder Form.
Please note that if you are a CHESS sponsored holder you will need to advise your stockbroker if you would like to change your address details.
You can update your communication election online via My Scentre securities or if you are an individual holder of securities, you can change your annual report election by phoning our securityholder Registry on 1300 730 458. You will be asked to verify your registration details for security purposes.
A HIN is a Holder Identification Number beginning with an X. The HIN is issued to you after you have entered into an agreement with a stockbroker. Securities identified by a HIN are referred to as “broker sponsored” securities. If your Stapled Securities are held under a broker sponsored agreement you will need to notify the broker of any change of name and address. Please note you are not required to notify the Group or the Registrar. The HIN provides you with additional security for your investments. This number is very important and should be recorded and kept secure and confidential as it will need to be quoted in all dealings with and communications with your broker and the share registry. If you misplace your HIN you will need to contact your broker who will assist you. A SRN is a Security Reference Number starting with an I. Investors who do not have a broker agreement are automatically sponsored by the issuer and hold their Stapled Securities in an uncertificated form. Securities identified by a SRN are referred to as “issuer sponsored” securities. Change of address and bank details can be done by completing a form on this website at Securityholder Form. The SRN provides you with additional security for your investments. The number is very important and should be recorded and kept secure and confidential as it will need to be quoted in all dealings and communications with the share registry. If you misplace your SRN you will need to contact Computershare Investor Services and a confirmation of your holding stating your SRN will be sent to you. If you believe someone has obtained knowledge of your SRN and may use it fraudulently, contact Computershare Investor Services immediately on 1300 730 458 to request a trading lock on your securities. You will need to complete a replacement SRN form, complete the required details and forward to the relevant Computershare Investor Services office.
The security price is available on our Share Price page and is updated every 20 minutes.
If you think that one of your holding statements or payment advices has been stolen, you should notify the Registry immediately who will assist you with an urgent replacement of your SRN. The appropriate form is available on this website at Securityholder Form.
If you are broker sponsored you will need to contact your broker.
Yes. However, how you transfer your Stapled Securities will depend on your individual circumstances. If you are a broker sponsored investor, you will need to contact your sponsoring broker who will arrange the transfer on your behalf. If you are an issuer sponsored investor and would like to transfer your securities to another person, you will need to complete an Off Market Transfer Form. This form is used to transfer securities from an existing holder to a buyer. If the buyer is not a current holder of securities in the applicable entity, or the buyer fails to enter their SRN, a new holding will be created for them. Please note that CHESS holders (i.e. broker sponsored holders) must contact their sponsoring broker to complete this transaction. The appropriate form is available on this website at Securityholder Forms.
How you change your name on your holding will depend upon your individual circumstances. If you are a broker sponsored investor, you will need to contact your sponsoring broker who will arrange for the change of your name on your behalf. If you are an issuer sponsored investor, you can change your name by completing a Change of Name Request Form. The form should be completed and signed correctly and accompanied by relevant supporting documentation. If you are signing under a power of attorney, a certified copy of the original power of attorney must be lodged with the Registry for noting (if not already noted). Supporting documentation requirements differ, depending on the reason for the change of name. Change of name by marriage – We also require a certified copy of your marriage certificate. Change to maiden name – If you wish to revert to your maiden name, we require a certified copy of your marriage certificate. Change of name by deed poll – We require a certified copy of the deed poll. Change of company name – We require a certified copy of the Certificate of Registration of Change of Name.
Distributions are made on the basis as announced to the ASX. Usually Scentre Group pays distributions on a half-yearly basis at or around the end of February and August.
Yes, Scentre Group introduced the DRP on 5th December 2023.
What is the Distribution Reinvestment Plan (DRP)?
The Scentre Group Distribution Reinvestment Plan (DRP) provides holders of Stapled Securities with an optional and convenient method of reinvesting all or part of their distributions into new Stapled Securities. If a Securityholder chooses to participate in the Plan, distributions the Securityholder would otherwise receive are used to acquire new Stapled Securities.
The new Stapled Securities will be issued or transferred to the Securityholder at a price calculated in accordance with a formula determined by the Administrators from time to time. The DRP rules can be found via https://www.scentregroup.com/investors/securityholder-information/distribution-information or by logging onto www.investorcentre.com/au.
Who may participate in the DRP?
All Securityholders whose registered address is in Australia or New Zealand are eligible to participate in the DRP. Securityholders who are not eligible to participate in the DRP will continue to be paid distributions as normal.
Why was the DRP established for the February 2024 distribution?
The decision was made by the Board to establish the DRP and an ASX announcement was sent to the market on 5th December 2023.
How do I participate in the DRP?
If you wish to apply for or vary your participation in the DRP online, please visit Computershare’s website at www.investorcentre.com/au.
If you wish to apply or vary your participation in the DRP by completing a Distribution Reinvestment Plan Form, please post it to Computershare at the following address:
GPO Box 2975,
Melbourne VIC 3001,
Australia
How can I make sure that I am aware of introduction, suspension, or re-instatement of the DRP in the future?
You could supply us with your email address and elect for company news by email to receive of all Scentre Group news.
How is the acquisition price of the Stapled Security calculated?
The Acquisition Price of SGL shares, SGT1 units, SGT2 units and SGT3 units will be determined in accordance with Rule 3.5 of the Plan. Typically, the Acquisition Price of each of the four components will be calculated based on the net tangible assets (NTA) of each entity as at the immediately prior reporting date for the Group. The Acquisition Price of each of the four components will be published on the Group’s website.
If I want to terminate my DRP participation, how do I do this?
If you would like to terminate your participation in the DRP, you will need to complete the DRP Termination form and send this to the Registry Computershare Investor Services.
If the bank rejects your direct credit distribution payment, a cheque will be automatically generated when the funds are returned to the Registry, Computershare Investor Services. It will be mailed to your current registered address shortly thereafter. You will also be asked to update your bank account details for future payments.
Information like your address details, payment instructions and Annual Report request can be checked online by making an enquiry at My Scentre securities. Please note, for security you will be asked to provide your SRN/HIN and your registered postcode.
If you believe you have unpresented cheques, please contact the Registry which will be able to do a search for you and assist you in recovering your funds. The Registry will be able to do a search going back seven years, after that you should contact the NSW Office of State Revenue. If you believe you have unclaimed money, please go to the NSW Office of State Revenue website www.osr.nsw.gov.au, where you can search for your funds and make a claim to recover your funds online.
When an investor dies, their assets form part of their estate. The administration of an estate can be complex, time consuming and sometimes distressing. For your convenience we have outlined the requirements of the Registry when dealing with an estate. To enable the Registry to process your request, we will require a certified copy of the death certificate.
The link below provides information when dealing with Deceased Estates.
Deceased Estates information - Computershare
Due to the various circumstances relating to deceased estates there may be a number of forms depending on individual circumstances. Forms relating to deceased estates can be found on this website at Securityholder Forms.
You should, however, always contact your legal or other professional adviser when dealing with a deceased estate.
Scentre Group values its investors and we are committed to providing friendly, efficient and satisfactory customer service.
The Registry for Scentre Group is Computershare Investor Services. Computershare Investor Services is the main point of contact for investors to make enquiries and complaints in respect of their Scentre Group securities.
Their contact details are:
Email: www.investorcentre.com/contact
Toll Free: 1300 730 458 (Australia only)
Telephone: (+61 3) 9946 4471
In writing:
Computershare Investor Services Pty Limited
GPO Box 2975
Melbourne VIC 3001
Australia
If Computershare Investor Services cannot resolve your complaint, or if your complaint relates to your securityholding or investment in Scentre Group securities, the operation of a listed managed investment by Scentre Group or the activities of a Scentre Group entity who holds an Australian financial services licence, you can lodge a complaint through Scentre Group Investor Relations on:
Email: [email protected]
Telephone: (02) 9358 7877
International callers should dial: (+61 2) 9358 7877
In writing:
Scentre Group Investor Relations
GPO Box 4004
Sydney NSW 2001
Scentre Group Investor Relations can also provide you with information as to how you can obtain additional assistance to lodge a complaint if you require it.
Scentre Group has in place a formal process for resolving complaints relating to your securityholding or investment in Scentre Group securities, the operation of a listed managed investment by Scentre Group or the activities of a Scentre Group entity who holds an Australian financial services licence. A copy of this process is available from Investor Relations on request, free of charge.
Once a complaint has been received, the key steps in that process are:
Acknowledgement
Complaints will be acknowledged within one business day of receipt, or as soon as practicable.
Assessment and investigation of the complaint
This will be carried out in a timely manner and will be objective, fair and independent of the complainant and any person who is the subject of the complaint or any business unit to which the complaint relates.
Provision of an internal dispute resolution response
This will be provided to a complainant within 30 days unless the complaint is particularly complex and / or circumstances beyond the Group’s control are causing the delay, in which case the complainant will be given the reasons for the delay and their right to complain to the AFCA, and AFCA’s details, before the expiry of that period.
Members of Scentre Group who hold an Australian financial services licence belong to the external dispute resolution scheme operated by the Australian Financial Complaints Authority Limited (AFCA).
AFCA can consider complaints which fall within their terms of reference, available at www.afca.org.au.
AFCA can be contacted on:
GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Fax: (03) 9613 6399
Email: [email protected]
A complaint may be lodged online through the website www.afca.org.au
Are Scentre Group Trust 1 and Scentre Group Trust 2 AMITs?
Yes, SGT1 and SGT2 elected into the AMIT regime for the year ended 31 December 2019 and future years.
What distributions/dividends are included in the 2026 Tax Statement?
The Dividends/Distributions reflected in the Scentre Group 2026 Tax Statement and Tax Summary are as follows:
- Scentre Group dividend/distribution paid on 29 August 2025
- Scentre Group dividend/distribution paid on 27 February 2026
The Tax Statement and Tax Summary cover all dividends/distributions paid to members by SGL, SGT1, SGT2 and SGT3 during the period 1 July 2025 to 30 June 2026 and that should be included on your 2026 Tax Return.
Please note that the year-end of SGT1 and SGT2 for taxation purposes is 31 December. Accordingly, the distributions in respect of the year ending 31 December 2026 should be included in your 2027 Tax Return. Dividends paid by Scentre Group Limited and SGT3 are taxable in the income year in which they are paid.
Why have I been sent 2 tax statements?
There is one named Tax Statement (Attribution Managed Investment Trust Member Annual Tax statement) and one named Tax Summary
- Tax Statement – This statement should be used by Australian resident individual members to complete their 2026 Australian income tax return. The statement shows the taxable amounts of your distributions and the appropriate labels for these amounts to be included in your tax return.
- Tax Summary – This provides details of your distributions and the components of the distributions (tax attributed amounts) for Australian taxation purposes.
In what Tax Return do I include my August 2026 distribution and dividend and when will this be paid?
The Scentre Group’s distribution for the 6 months to June 2026 is expected to be paid on 31 August 2026. This distribution is an interim distribution for the calendar year to 31 December 2026 and should be included in your 2027 Tax Return.
The reason for this is that the year-end of SGT1 and SGT2 for taxation purposes is 31 December.
Will the ATO pre-fill my tax return with Scentre Group distribution information and what do I do if the pre-fill data is different to the amounts on my tax statement?
Scentre Group is required to provide details of the distributions to the ATO and expects that the ATO will have the data available for pre-filling. However, the pre-filling is done by the ATO and not by Scentre Group.
If the pre-fill data is different to the amounts provided on your Tax Statement, you should use the amounts on the Tax Statement.
What if I need more information on the Tax Statement and Tax Summary?
Call Investor Relations on 1800 222 242 or 02 9358 7877.
The responses to your questions are intended to provide general tax information only and do not take into account your particular circumstances. If in any doubt, tax advice should be sought from a taxation adviser or your accountant as to the tax treatment in respect of individual circumstances.
A Scentre Group Stapled Security comprises four separate assets for capital gains tax purposes (one Scentre Group Limited share, one Scentre Group Trust 1 unit, one Scentre Group Trust 2 unit and one Scentre Group Trust 3 unit). For capital gains tax purposes, you need to apportion the cost of each Stapled Security and the proceeds on sale of each Stapled Security over the separate assets that make up the Stapled Security. This apportionment should be done on a reasonable basis. One possible method of apportionment is on the basis of the relative Net Tangible Assets of the individual entities.
The first NTA was made available at the end of August 2014 and the details are available via the Taxation Information page.
General information can be found on the ATO website.
The annual tax statements will be forwarded to investors each year during the month of March. If you are searching for information about how to complete past tax returns, please refer to the relevant tax guides on this website at Taxation Information.
This information is available at Investor Services on the Scentre Group website at Taxation Information.
For former Westfield Group securityholders;
For former Westfield Retail Trust securityholders;
US IRS Forms 8937 – Report of Organisational Actions Affecting Basis of Securities;
- Scentre Group Limited (PDF download)
- Scentre Group Trust 1 (PDF download)
- Scentre Group Trust 2 (PDF download)
- Scentre Group Trust 3 (PDF download)
Additional information for securityholders is contained in the following Australian Taxation Office (ATO) documents;
For former Westfield Group securityholders;
For former Westfield Retail Trust securityholders;
Contact information
Scentre Group Share Registry
Computershare Investor Services Pty Limited
In writing
Yarra Falls, 452 Johnston Street, Abbotsford VIC 3067
GPO Box 2975, Melbourne VIC 3001, Australia
Phone
Enquiries: 1300 730 458
Telephone: (+61 3) 9946 4471
Facsimile: (+61 3) 9415 2500
Email: [email protected]
Web: www.computershare.com
Scentre Group contact information
In writing
Scentre Group Investor Relations
GPO Box 4004
Sydney NSW 2001
Phone
Telephone: (+61 2) 9358 7877
Facsimile: (+61 2) 9358 7881
Email: [email protected]
We acknowledge the Traditional Owners and communities of the lands on which our business operates.
—We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
—We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.
Explore Westfield
85 Castlereagh St
Sydney NSW 2000
GPO BOX 4004
Sydney NSW 2001